Privacy Policy
At One Advice Financial Group, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth). This Privacy Policy describes our current policies and practices in relation to the handling and use of personal information.
What information do we collect and how do we use it?
We will ask you for personal information when we assist you with your finance. Personal information may include any sensitive information (including health information) and may include any information you tell us about any vulnerability you may have. We use the information you provide to advise about and assist with your credit needs. We only provide your information to the companies with whom you choose to deal (and their representatives).
We also use your information to send you requested product information and to enable us to manage your ongoing relationship with us e.g. invoicing, client surveys etc. We may do so by mail or electronically unless you tell us that you do not wish to receive electronic or mail communications.
We may occasionally notify you about promotions, new services and special offers, events, or articles we think will be of interest to you. We may send you regular updates by email or by post. If you would rather not receive this information, email or write to us.
We may also use your information internally to help us improve our services and help resolve any problems.
What if you do not provide some information to us?
If you do not provide us with full information, we cannot properly advise or assist you with your credit needs.
How do we hold and protect your information?
We strive to maintain the reliability, accuracy, completeness, and currency of the personal information we hold and to protect its privacy and security. We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements.
We hold the information we collect from you in electronic formats. Electronic data is stored securely within password-protected systems and cloud-based platforms with restricted access.
We ensure that your information is safe by implementing appropriate security measures to protect against loss, misuse, unauthorised access, modification, or disclosure. These measures include:
Secure electronic storage
Regular system updates and security monitoring
Limiting access to authorised personnel only
Staff training on confidentiality and privacy obligations
Secure destruction or de-identification of information when no longer required
Despite our best efforts, no method of transmission or storage is completely secure. However, we continually review and improve our data protection practices to maintain the highest possible level of security for your personal information.
Will we disclose the information we collect to anyone?
We do not sell, trade, or rent your personal information to others.
We may need to provide your information to our credit licensee e.g. for administration and supervision activities, contractors who supply services to us e.g. to handle mailings on our behalf, or to other companies in the event of a corporate sale, merger, reorganisation, dissolution or similar event. However, we will do our best to ensure that they protect your information in the same way that we do.
We may also provide your information to others if we are required to do so by law or under some unusual other circumstances which the Privacy Act permits.
How can you check, update, or change the information we are holding?
Upon receipt of your written request and enough information to allow us to identify the information, we will disclose to you the personal information we hold about you. We will also correct, amend, or delete any personal information that we agree is inaccurate, incomplete, or out of date.
If you wish to access or correct your personal information, please contact:
Privacy Officer
OAC Financial Group
Email: chris@oacfinancial.com.au
Phone: 0452 622 210
We do not charge for receiving a request for access to personal information or for complying with a correction request. We also do not charge for providing access to personal information.
Your consent
By asking us to assist with your financial or credit needs, you consent to the collection, use, and disclosure of the information you have provided to us for the purposes described in this Privacy Policy.
Tell us what you think
We welcome your questions and comments about privacy. If you have any concerns, complaints, or feedback about how we manage your personal information, please contact:
Privacy Officer
OAC Financial Group
Email: chris@oacfinancial.com.au
Phone: 0452 622 210
If you have a complaint about how we have handled your personal information, please let us know; because if we are not aware of it, we cannot address or resolve it.
Internal Dispute Resolution
You can lodge your complaint by contacting:
Complaints Officer
OAC Financial Group
Email: chris@oacfinancial.com.au
Phone: 0452 622 210
We will acknowledge receipt of your complaint promptly and aim to investigate and respond within 30 calendar days. In some cases, where further time or information is required, we will keep you informed of the progress.
If your complaint relates to the handling of personal information and you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
Mail: GPO Box 5218, Sydney NSW 2001
If your complaint relates to a financial service or credit activity and remains unresolved after our internal review, you may contact the Australian Financial Complaints Authority (AFCA):
Website: www.afca.org.au
Phone: 1800 931 678
Mail: GPO Box 3, Melbourne VIC 3001
You should explain the details of your complaint as clearly as you can. You must do this in writing. When we receive a complaint, we will attempt to resolve it promptly.
We are committed to resolving all complaints promptly, fairly, and in accordance with our legal obligations.
